We matched your question to:

How do I get information about the purchases on my credit card statement?

A primary CIBC credit cardholder can inquire about the available credit card balance, available credit and last credit card payment through either Telephone Banking (1-800-465-2422) or Online Banking.

The Online Banking service also gives you the option to view your payment due date, minimum payment amount, transaction details and more. Plus, you will get complete access to our suite of online CIBC CreditSmart features – credit management tools and services to help you get the most out of your credit card.

To register for CIBC VISA Online, you must hold a CIBC VISA Card and you must be the primary cardholder and a Canadian resident. You will be asked to provide your VISA card details, date of birth and statement information. You will also need the balance from your most recent VISA statement. You can find your balance in the “Previous Balance” field located under the “Account Summary” section on the VISA statement that was most recently mailed to you. If you do not have your statement information, please contact CIBC Credit Card Services.

1. From the main page, under the Personal Banking tab, select the "Register now" link located next to the "Sign On" button on the top right corner of the page
2. Select the link "Register now for CIBC VISA Online Banking"
3. Select "Register Now"
4. Read the Electronic Access Agreement and select "I Agree"
5. Following the instructions on the screen, enter your VISA card details, date of birth and statement information
6. Choose a 6-12 character password and enter it. This password can be letters or numbers or both, and is case-sensitive
7. Enter the password again and select "Register" to continue

Please note: If you have recently been issued a CIBC VISA with a different number than the original, you must re-register for Online Banking.

If you continue to experience difficulties, please call CIBC Online Banking Customer Support at 1-888-872-2422. Assistance is available 24 hours a day, seven days a week.

Rate this response:

Poor         1      2      3      4      5         Excellent

What types of credit cards do you offer? How do I apply for a CIBC VISA card? How do I register for CIBC Online Banking? What does the Account Details page show me? How do I dispute a charge on my statement? How do I change my address information with CIBC? Why can't I use the chip feature on my card for every transaction? What should I look for when reviewing my CIBC VISA Card statement? Who do I contact for assistance with my CIBC credit card account? How is interest calculated on purchases?

Why isn't the VISA payment I just made reflected on my balance? Where can I find the Card Verification Value? Where do I find the CIBC VISA balance on my most recent statement?