Within certain conditions, a bill payment can be deleted. However, the amount of time you have to delete it depends on when you made the payment.

Payments made today can be deleted until 9:30 p.m. eastern time. Payments made after 9:30 p.m. eastern time today can be deleted until 9:30 p.m. eastern time tomorrow.

These rules apply to both weekdays and weekends. For instance, if you make a payment at 10 p.m. eastern time on Friday, the payment is reversible until 9:30 p.m. eastern time Saturday.

To delete a payment, when signed on to Online Banking:

1. Select “Pay Bills” from the left-hand navigation menu to expand the menu
2. Select “View Upcoming and Past Payments”
3. Scroll through the list and locate the upcoming payment that you wish to remove
4. Select the “Delete” link that is associated (in the “Status” column) to the payment that you wish to delete 
5. Review the bill payment details to confirm, then select “Delete Payment” to action your request

You will receive a confirmation once your request has been submitted.

The amount of time you have to delete a bill payment depends on when the payment is scheduled to be processed.

A one-time bill payment, or a payment from a series scheduled for today can be deleted anytime before 9:30 p.m. eastern time today. Future-dated bill payments within the same recurring series will not be affected.

A bill payment made after 9:30 p.m. eastern time today can be deleted anytime before 9:30 p.m. eastern time tomorrow.

If you want to change the details of a bill payment, you need to delete the existing payment, and then set up a new payment with the correct details.

You can delete one payment in a recurring series, but you must make the deletion on the date the payment is scheduled to be processed. If you want to delete a payment in advance, you must delete the entire series of recurring bill payments and then set it up again.

It may take up to 1 business day for the deletion to take effect. If you delete a payee on the same day that you have a payment for that payee scheduled, your payment may still go through.